(First Class Ground Advantage - U.S. Only)





WELCOME to Shadow Dog Designs! Quality handmade jewelry and customer satisfaction are very important to me. If you have questions or would like additional information on any item, please email me and I will do my best to answer any question.


I ship out within 24 hours (unless I'm on a rare vacation)  - sometimes I ship same day. 





I use two payment processors:  PayPal and Stripe


*** PayPal:  use can use Visa, MasterCard, American Express, and Discover or you can pay using your PayPal balance.  You DO NOT need to have a PayPal account to use your credit card to pay through PayPal.  After you have submitted your order, click the "Pay Now" button. Scroll down and you will see the option to pay with a Credit or Debit Card.   


*** Stripe:  To pay using Stripe, click "credit card" and follow the instructions.  Visa, MasterCard, American Express and Discover can be used to complete your transaction.





Yes, both credit card processors are secure (as is my site).  You pay through PayPal or Stripe, not through this site. I never even see your credit card information - both credit card processors tell me that you've paid and I then ship your purchase. I get my money later on through whichever processor you used.  




I guarantee my work - my good name rests on quality workmanship.  I want you to be 100% happy with your purchase. If you are not, first EMAIL me within 10 DAYS of receiving your jewels to discuss an exchange or refund.  This is especially important if the purchase is an international purchase.  If it is decided the item will be returned, it MUST be returned with delivery confirmation.  Once the item is received in its original condition, the full cost of the item will be refunded to you (usually within 10 days), via your Paypal or Stripe account, minus the cost of shipping (unless the piece was purchased when there was free shipping). Customer pays return shipping.  If your piece is being lengthened, shortened, repaired, or exchanged, I will pay shipping back to you.  



I love working with people to create that perfect one-of-a-kind piece that speaks to them. Please email me and I'll be glad to start the process. If you are interested in a piece of jewelry that has sold, I will do my best to make something similar (but not exactly since all of my designs are one-of-a-kind). I require a 50% non-refundable deposit of the agreed upon final price (excluding shipping) for custom orders.  I will not begin a piece until the deposit is made.




All jewelry is carefully packaged in an organza drawstring pouch, making the purchase perfect for gift giving.  If you would prefer a jewelry box, please let me know - I will be glad to use a box at no extra charge.  The jewels are then wrapped in bubble wrap and shipped in a padded envelope or a cardboard box, depending on the size.   




Please notify me if your shipping address is different than your PayPal address or Stripe credit card information. 



All Domestic orders will be shipped USPS First Class mail within 24 hours of receiving payment, although I often ship same day, depending on when the order is received.  Shipping also includes delivery confirmation at no extra charge. If the total amount is over $70.00, I will upgrade the package to Priority Mail at no extra charge to you.  When your new jewelry is shipped, I will email you to let you know they are on the way.

***If you live within 15 miles of me, I will be glad to deliver your order.  You will receive a refund of the shipping cost.  (Please email me and we can work out the specifics :)




INTERNATIONAL shipping costs vary country to country and are set by the USPS.  If your country is not listed, please contact me and I will send a quote.




+++  Orders that are shipped to countries outside of the U.S. may be subject to VAT fees, import taxes, customs duties, etc. levied by the destination country ("Import Fees"). You are responsible for paying any of these fees/taxes.  I have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you need to know what import or VAT taxes your country will charge you in advance of your purchase, please consult your Post Office or government tax office.


+++  Please note that all charges related to customs duties and clearance are the responsibility of the buyer.


+++  I declare the actual value for customs.  Please do not ask me to declare your purchase as a gift as I could be held criminally liable for falsifying customs forms.