FAQ

How can I pay?

We use PayPal as our payment processor, so we accept Visa, MasterCard, American Express, and Discover. Or, you can pay using your PayPal balance.

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Is your site secure?

Yes. You pay through PayPal, the world's premier electronic payment solution, not through this site. We never even see your credit card number; PayPal just tells us that you've paid and we ship you your stuff. We get your money through PayPal later.

Do I have to have a PayPal account to buy?

No, you can pay with your credit card without a PayPal account.

 

STORE POLICIES:

WELCOME to Shadow Dog Designs! Quality items and customer satisfaction are very important to me. If you have questions or would like additional information on any item, please email me and I will do my best to answer any question.

+ I ship out within 24 hours (unless I'm on a rare vacation)  - sometimes I ship same day!   


PAYMENT

Payment is through Paypal.  

Note:  You DO NOT need a PayPal Account to pay for your items through PayPal: Choose the PayPal Option during checkout. After you have submitted your order, click the "Pay Now" button. Scroll down and you will see the option to pay with a Credit or Debit Card WITHOUT having to sign up for a PayPal account. Payment must be made in full and have cleared before the item is shipped.

I accept checks and money orders, but the item will not be shipped until the payment has cleared. 

 

REFUNDS AND EXCHANGES

I guarantee my work - my good name rests on quality workmanship.  I want you to be 100% happy with your purchase. If you are not, please email me within 10 days of receiving your jewels to discuss a refund or exchange. If you decide to return the item for whatever reason, it must be returned with delivery confirmation. Once the item is received in its original condition, the full cost of the item will be refunded to you, via your Paypal account, minus the cost of shipping. Customer pays return shipping.  If your piece is being lengthened, shortened, repaired, or exchanged, I will pay shipping back to you.  


CUSTOM DESIGNS:
I love working with people to create that perfect one-of-a-kind piece that speaks to them. Please email me and I'll be glad to start the process. If you are interested in a piece of jewelry that has sold, I will do my best to make something similar (but not exactly since all of my designs are one-of-a-kind). I require a 50% non-refundable deposit of the agreed upon final price (excluding shipping) for custom orders.  I will not begin a piece until the deposit is made.

OTHER INFORMATION:
All jewelry is carefully packaged in an organza drawstring pouch, making the purchase perfect for gift giving.  If you would prefer a jewelry box, please let me know - I will be glad to use a box at no extra charge.  The jewels are then wrapped in bubble wrap and shipped in a padded envelope or a cardboard box, depending on the size.   

SHIPPING
Please notify me if your shipping address is different than your PayPal address. 

DOMESTIC SHIPMENTS:
All Domestic orders will be shipped USPS First Class mail within 24 hours of receiving payment, although I often ship same day, depending on when the order is received.  Shipping also includes delivery confirmation at no extra charge. If the total amount is over $60.00, I will upgrade the package to Priority Mail at no extra charge to you.  When your new jewels are shipped, I will email you to let you know they are on the way.

***If you live within 15 miles of me, I will be glad to deliver your order.  You will receive a refund of the shipping cost.  (Please email me and we can work out the specifics :)


INTERNATIONAL SHIPMENTS:

INTERNATIONAL shipping costs vary country to country and are set by the USPS.  If your country is not listed, please contact me and I will send a quote.

For INTERNATIONAL buyers: 

+++Orders that are shipped to countries outside of the U.S. may be subject to VAT fees, import taxes, customs duties, etc. levied by the destination country ("Import Fees"). We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country. If you need to know what import or VAT taxes your country will charge you in advance of your purchase, please consult your Post Office or government tax office.

+++Just know that all charges related to customs duties and clearance are the responsibility of the buyer.

+++Please note that I declare the actual value for customs.  Please do not ask me to declare your purchase as a gift as I could be held criminally liable for falsifying customs forms.